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We're glad you're looking to connect with us at Dragon Tiger! We value your feedback, questions, and any insights you might have regarding our content. Please take a moment to review the sections below so your inquiry is directed appropriately. This will help us provide you with the most efficient and helpful response.

Remember, Dragon Tiger is an independent review and affiliate website. We are dedicated to providing honest and comprehensive reviews of online gambling brands. We are not an online casino or sportsbook operator ourselves.

Who We Are (Independent Review Site)

Dragon Tiger is an independent source for unbiased reviews and detailed information about online casinos and sportsbooks. Our mission is to empower players with accurate, up-to-date knowledge to make informed decisions about where to play. We research and evaluate various aspects of online gambling platforms, from game selection and bonus offers to security measures and customer support quality.

It is crucial to understand that Dragon Tiger is NOT an online casino or sportsbook. We do NOT operate any gambling platforms, hold player accounts, process transactions, or provide direct customer support for any gambling site. Our role is purely informational and advisory.

What We Can Help With

As an independent review site, we are happy to assist you with the following:

  • Feedback on our reviews and content: If you've found an error, have a suggestion for improvement, or wish to provide constructive criticism on any of our articles or casino reviews, please let us know. We strive for accuracy and appreciate your input.
  • Suggestions for new brands to review: Is there an online casino or sportsbook you'd like us to evaluate? Send us your recommendations.
  • Partnership and advertising inquiries: If you are interested in collaborating with Dragon Tiger or discussing advertising opportunities, please reach out.
  • General questions about online gambling (not specific to an operator): We can offer general guidance and information about industry trends, responsible gambling practices, or how to choose a reputable online casino.
  • Technical issues with the Dragon Tiger website: If you encounter any broken links, display problems, or other technical glitches on our site, please inform us.

What We Cannot Help With

Due to our independent nature, there are several areas where we simply cannot provide assistance. Please understand that these limitations are in place because we do not have access to operator systems or player data:

  • Player account issues: We cannot access, manage, or provide support for your personal accounts with any online casino or sportsbook.
  • Deposits and withdrawals: We are not involved in processing financial transactions. We cannot assist with deposit problems, withdrawal delays, or payment method inquiries.
  • Bonus disputes or eligibility: We cannot intervene in disputes regarding bonuses, free spins, or promotional offers from gambling operators.
  • Game fairness or technical glitches within a casino: If you experience an issue with a game on an operator's site, you must contact their support.
  • KYC (Know Your Customer) or verification processes: We cannot help with identity verification or document submissions required by casinos.
  • Live chat or direct customer support for operators: We do not offer live chat or direct customer service for any online casino or sportsbook.

For any of the issues listed above, you must contact the customer support team of the specific online casino or sportsbook where you hold an account. They are the only ones with the authority and access to resolve these matters.

Account, Deposit and Withdrawal Issues

As reiterated throughout this page, Dragon Tiger is an independent review site. We do not operate any online gambling platforms. Therefore, we do not hold player accounts, manage deposits, process withdrawals, or have any access to your personal information or transaction history with any online casino or sportsbook.

If you are experiencing problems with your account, a deposit that hasn't cleared, a delayed withdrawal, or any other financial or account-related query, you must contact the customer support department of the specific online casino or sportsbook directly. They typically offer various contact methods, including live chat, email, and sometimes phone support, which are detailed on their respective websites. We cannot intervene or act on your behalf in these matters.

For all legal inquiries pertaining to the Dragon Tiger website, its content, or our operations as an independent review and affiliate platform, please use the dedicated email address below. This includes matters related to our compliance, data protection, and any other legal concerns. We aim to address all legitimate legal correspondence promptly and in accordance with applicable laws and regulations.

Please send all legal inquiries to: [email protected]

Please note that this email is exclusively for legal matters. Inquiries unrelated to legal issues will not receive a response through this channel.

Dragon Tiger respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyright or intellectual property rights, please send a formal DMCA (Digital Millennium Copyright Act) takedown notice or a general copyright infringement notice to the email address provided below. Your notice should include the following information:

  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
  • Your contact information, including your name, address, telephone number, and email address.
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please send all DMCA and copyright takedown requests to: [email protected]

We will review all valid notices and take appropriate action in accordance with applicable copyright laws.

Responsible Gambling Resources

At Dragon Tiger, we are deeply committed to promoting responsible gambling. While we do not offer direct support services for problem gambling, we strongly encourage anyone who feels they may have a gambling problem, or knows someone who does, to seek professional help. Gambling should always be a form of entertainment, and never a source of financial or personal distress.

Many reputable organizations offer confidential support and resources. We recommend reaching out to:

  • Gamblers Anonymous
  • National Council on Problem Gambling
  • GamCare (for UK residents)
  • Your local gambling support services

These organizations provide invaluable assistance, helplines, and advice to help individuals manage and overcome gambling-related issues. Please gamble responsibly.

Response Times

We work to respond to all legitimate inquiries submitted through the appropriate channels within 2-3 business days. Please note that complex inquiries or those requiring further investigation may take a little longer. We appreciate your patience and understanding. Our team at Dragon Tiger is small but dedicated, and we strive to provide thoughtful and helpful responses to all communications that fall within our scope of assistance.

Please make your email clear, concise, and provide all necessary details relevant to your query to help us process it efficiently.

James Wilson
James WilsonExpert Reviewer

Professional gambling-industry analyst with over 8 years of experience across online casinos, sports betting, slots and poker. Specialises in bonus terms, payout speed, fairness audits and player-protection regulations.