Introduction
Welcome to Dragon Tiger. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Dragon Tiger collects, uses, stores, and protects the personal information you provide when you use our website, services, and applications. It also describes your rights regarding your personal data and how you can exercise them. By accessing or using Dragon Tiger's services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this policy periodically, as it may be updated from time to time. Your continued use of our services after any changes signifies your acceptance of those changes.
Information We Collect
Dragon Tiger collects various types of information to provide and improve our services, comply with legal obligations, and enhance your gaming experience. This information can be categorised as follows:
- Information You Provide Directly: This includes data you submit when you register an account, make deposits or withdrawals, participate in promotions, contact customer support, or use our interactive features. This may include your name, date of birth, gender, address, email address, phone number, payment details (e.g., credit card information, e-wallet details), and identification documents (e.g., passport, driving license) for verification purposes.
- Information Collected Automatically: When you access and use Dragon Tiger, we automatically collect certain information about your device and activity. This includes your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and clickstream data. We also collect information related to your gaming activity, such as bets placed, games played, winnings, and losses.
- Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, financial institutions, and fraud prevention agencies. This data helps us verify your identity, prevent fraud, and comply with anti-money laundering (AML) regulations.
How We Use Your Information
Dragon Tiger uses the collected information for various purposes, all aimed at providing you with a secure, enjoyable, and compliant gaming environment:
- To Provide Services: We use your data to manage your account, process transactions, allow you to participate in games, and provide customer support.
- For Security and Fraud Prevention: Your information is crucial for detecting, preventing, and investigating fraudulent, illicit, or illegal activities, including money laundering and underage gambling. This protects both you and Dragon Tiger.
- To Comply with Legal Obligations: We process your data to meet regulatory requirements imposed by our licensing authority and other applicable laws, such as age verification, identity checks, and responsible gaming measures.
- To Improve Our Services: We analyse usage patterns and feedback to enhance our website, develop new features, and tailor our offerings to your preferences. This includes personalising your experience on Dragon Tiger.
- For Communication: We may use your contact details to send you important updates about your account, service notifications, promotional offers, and newsletters, where you have consented to receive such communications.
- For Research and Analytics: We conduct internal research and analysis to understand market trends, improve our business operations, and develop new products and services.
Legal Basis for Processing
Dragon Tiger processes your personal data based on several legal grounds, as required by data protection laws, including the General Data Protection Regulation (GDPR):
- Performance of a Contract: Processing is necessary for the performance of the contract between you and Dragon Tiger, specifically to provide you with our gaming services and manage your account.
- Legal Obligation: We process your data to comply with legal and regulatory obligations, such as anti-money laundering (AML) laws, age verification, and responsible gaming requirements imposed by our licensing authority.
- Legitimate Interests: We rely on our legitimate interests, or those of a third party, provided your fundamental rights do not override these interests. This includes preventing fraud, maintaining network and information security, improving our services, and marketing activities. We always conduct a balancing test so that our interests do not harm your rights.
- Consent: In certain situations, we may ask for your explicit consent to process your personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.
Data Sharing and Disclosure
Dragon Tiger does not sell or rent your personal data to third parties. We may, however, share your information with trusted third parties under specific circumstances and always with appropriate safeguards:
- Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, IT support, identity verification services, fraud prevention agencies, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Dragon Tiger.
- Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies if required by law, court order, or to comply with our legal obligations, including anti-money laundering and responsible gaming regulations.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Dragon Tiger's assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.
- Affiliated Companies: We may share your data with other companies within our corporate group for internal administrative purposes, to provide services, or to improve our offerings.
Data Security
The security of your personal data is paramount to Dragon Tiger. We implement robust technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data transmitted between your browser and our servers.
- Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
- Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
- Regular Audits and Monitoring: We regularly monitor our systems for vulnerabilities and conduct security audits for ongoing protection.
- Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.
Your Privacy Rights
As a data subject, you have several rights regarding your personal data processed by Dragon Tiger, in accordance with applicable data protection laws:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
- Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.
Cookies and Tracking
Dragon Tiger uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes.
- What are Cookies?: Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.
- How We Use Cookies: We use cookies for various purposes, including:
- Essential Cookies: Necessary for the website to function properly, enabling core functionalities like account login and transaction processing.
- Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often, to improve website performance and user experience.
- Functionality Cookies: Remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
- Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
- Your Choices: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect the functionality of our website and your ability to use certain features on Dragon Tiger.
Data Retention
Dragon Tiger retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing.
- We typically retain account information for the duration of your active account and for a period thereafter as required by regulatory obligations (e.g., anti-money laundering laws, tax laws).
- Gaming transaction records are kept for a period mandated by our licensing authority, which can be several years after the transaction date.
- If you close your account, we may still retain certain data to comply with legal obligations, resolve disputes, enforce our agreements, or prevent fraud.
International Data Transfers
Dragon Tiger operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not offer the same level of data protection.
When we transfer your data internationally, we take appropriate safeguards so that your personal data remains protected and that such transfers comply with applicable data protection laws. These safeguards may include:
- Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
- Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
- Relying on your explicit consent for specific transfers, where appropriate.
Children's Privacy
Dragon Tiger's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors.
If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe that a minor has provided us with personal data, please contact us immediately.
Changes to This Policy
Dragon Tiger may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you an email notification.
The "Last Updated" date at the top of this policy indicates when the latest revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications indicates your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices at Dragon Tiger, please contact our dedicated customer support team.
You can reach us via:
- Email: [email protected]
- Live Chat: Available 24/7 on our website.
- Postal Address: Please contact customer support for our registered office address if you wish to send correspondence.